This Privacy Policy explains how Big Cricket AB and Togeder App (“Big Cricket”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our website, contact us, use our support channels, or use our public apps and related services.
1. Who we are
Big Cricket AB is a Swedish limited company registered in Sweden.
Big Cricket AB
Skeppargatan 7C
931 30 Skelleftea, Sweden
VAT ID: SE559581402001
Email: info@big-cricket.com
Support: support@big-cricket.com
For the purposes of the EU General Data Protection Regulation (GDPR), Big Cricket AB is the data controller for personal data processed through this website, our contact and support channels, and our own apps and services, unless otherwise stated.
2. What personal data we collect
We only collect personal data that is relevant for the purposes described in this Privacy Policy.
Information you provide to us
When you contact us through the website, by email, or through support channels, we may collect:
– first name and last name;
– email address;
– business inquiry details;
– support requests, bug reports or other messages;
– screenshots, app information, device type, device model, app version, connection type and similar technical details if you choose to include them;
– information needed to respond to your request or handle a business relationship.
Technical and usage data
When you visit our website or use our apps, certain technical information may be processed automatically, such as:
– IP address or approximate location derived from technical data;
– browser type, device type, operating system and screen information;
– pages visited, interactions, session information and referring URLs;
– cookies, consent preferences and similar identifiers;
– security logs and information used to detect spam, abuse, attacks or unauthorized access.
App-related data
Our apps may process app usage data, crash information, diagnostics, advertising identifiers or similar technical data depending on the app, your device settings and the third-party services used in the app.
If an app includes advertising, advertising partners may process information such as device identifiers, ad interactions, approximate location, diagnostics and usage data in order to deliver, measure and improve ads. Where required by law, advertising and analytics that are not strictly necessary will only be used with your consent.
Purchases and app stores
If you make a purchase through an app store or another payment provider, the payment is normally handled by that provider. We do not receive or store your full payment card details. We may receive limited information needed to verify purchases, handle support, refunds, licensing, accounting or legal obligations.
3. How we use personal data
We use personal data to:
– operate, maintain and secure our website, apps and services;
– respond to business inquiries, support requests and bug reports;
– provide information about our apps, services and business;
– improve our website, apps, content and user experience;
– analyze website and app usage;
– detect, prevent and investigate spam, fraud, abuse, security incidents and unauthorized access;
– manage app functionality, advertising, analytics and diagnostics where applicable;
– handle contracts, invoicing, accounting and business administration;
– comply with legal obligations; and
– establish, exercise or defend legal claims.
4. Legal basis for processing
Where GDPR applies, we rely on one or more of the following legal bases:
Consent – for non-essential cookies, analytics, personalized advertising or similar technologies where consent is required.
Contract or steps before a contract – when you contact us about services, cooperation, support, purchases or app-related matters.
Legitimate interests – for operating and improving our website, apps and services, responding to general inquiries, maintaining security, preventing abuse and managing our business.
Legal obligation – where we must process or keep information to comply with applicable law, accounting rules, tax obligations or lawful requests.
Legal claims – where processing is necessary to establish, exercise or defend legal claims.
You may withdraw consent at any time where processing is based on consent.
5. Cookies and similar technologies
Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to function, remember your cookie choices, maintain security or prevent abuse. Other cookies may be used for analytics, performance measurement or improving the user experience.
We may use services such as:
– WordPress and related website functionality;
– a cookie consent tool to store your cookie preferences;
– Google Analytics or similar analytics tools;
– security tools such as Wordfence;
– site functionality or performance tools such as Jetpack/Automattic.
You can manage cookies through the cookie banner on our website, where available, and through your browser settings. Blocking some cookies may affect how the website works.
6. Analytics
We may use analytics tools to understand how visitors use our website and apps. Analytics data helps us measure traffic, understand which pages or features are used, detect technical issues and improve our services.
Analytics tools may process information such as device type, browser, operating system, approximate location, session statistics, interactions and cookie or app identifiers. We do not use analytics to collect information that directly identifies you unless you choose to provide such information separately.
Where required by law, analytics cookies or identifiers are only used with your consent.
7. Advertising
Some of our apps may be free to use and supported by advertising. Advertising partners may use cookies, mobile advertising identifiers and similar technologies to deliver, limit, measure and improve ads.
Depending on your consent choices, device settings and applicable law, ads may be contextual or personalized. You can usually control personalized advertising through your device settings, app consent prompts, app store settings or the settings offered by the relevant advertising provider.
If you experience offensive, intrusive or inappropriate advertising in one of our apps, please contact us at support@big-cricket.com.
8. Sharing of personal data
We do not sell your personal data.
We may share personal data with trusted service providers and partners where necessary for the purposes described in this Privacy Policy, including:
– website hosting, maintenance and security providers;
– analytics providers;
– app store and payment providers;
– advertising partners used in our apps;
– email, support and business communication providers;
– IT, development and professional service providers;
– authorities, courts or other parties where required by law or necessary to protect our rights.
These providers may only process personal data as permitted by applicable law and, where required, under appropriate data processing agreements.
9. International transfers
Big Cricket AB is based in Sweden. Some service providers we use may process personal data outside Sweden, the EU or the EEA.
Where personal data is transferred internationally, we take steps required by applicable data protection law, such as relying on adequacy decisions, Standard Contractual Clauses, the EU-U.S. Data Privacy Framework where applicable, or other appropriate safeguards.
10. How long we keep personal data
We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
In general:
– contact and business inquiry data is kept for as long as needed to respond to the inquiry and manage the business relationship;
– support and bug report data is kept for as long as needed to investigate, respond to and document the matter;
– contract, invoice and accounting data is kept for as long as required by applicable law;
– analytics data is kept according to the retention settings of the relevant analytics service;
– security logs and technical records are kept for as long as needed to protect the website, apps and services and investigate abuse or security incidents.
When personal data is no longer needed, we delete it or anonymize it.
11. Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption where appropriate, secure hosting, monitoring, backups, updates and security tools. However, no method of transmission or storage over the internet is completely secure.
12. Children
Our website and services are not intended to knowingly collect personal data from children without appropriate consent. Some apps or games may have age restrictions or app store age ratings. Users must follow the age rules shown in the relevant app store, app description or local law.
If you believe that a child has provided us with personal data without appropriate permission, please contact us so that we can review and delete the information where required.
13. Your rights
If you are protected by the GDPR or similar data protection laws, you may have the right to:
– request access to your personal data;
– request correction of inaccurate or incomplete data;
– request deletion of your personal data;
– request restriction of processing;
– object to certain processing;
– withdraw consent at any time where processing is based on consent;
– request data portability in certain cases; and
– lodge a complaint with a supervisory authority.
– To exercise your rights, contact us at support@big-cricket.com or info@big-cricket.com.
We may need to verify your identity before responding to a request.
14. Complaints
If you believe that we process your personal data in violation of applicable data protection law, please contact us first so that we can try to resolve the matter.
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY), or another competent data protection authority in the EU/EEA.
15. Third-party websites and services
Our website and apps may link to third-party websites, app stores, payment providers, advertising networks or other services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before using their services or providing information to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with an updated “Last updated” date.
17. Contact
If you have questions about this Privacy Policy or how we process personal data, please contact us:
Big Cricket AB
Skeppargatan 7C
931 30 Skelleftea, Sweden
Email: info@big-cricket.com
Support: support@big-cricket.com